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Refund Policy

Since SVGstack is offering non-tangible irrevocable goods, we do not issue refunds once the order is accomplished and the product is sent. As a customer you are responsible for understanding this upon purchasing any items from our website. Besides, your purchase is a digital product, it is deemed “used” after download or opening, and are non-refundable or exchangeable following the policy and condition for DIGITAL PRODUCTS.

However, we realize that exceptional circumstances can take place with regard to the character of the product we supply. Therefore, we DO honor requests for the refund on the following reasons:

  1. We haven’t supported you with your orders within 3 days of working;
  2. The file is damaged, and there is no way to solve it.

Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (add-ons, plug-ins, modules, search engines, scripts, etc) other than those which are specified as compatible in a description available on the preview page of each product. We don’t guarantee that our products are fully compatible with any third-party software’s and we do not provide support for third-party applications.

Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner.

Requests for a refund are accepted via Contact Form within the period of 7 days after the order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund. Please make sure your request does not contradict our Refund Policies.

Acceptance of Refund Policy

As a customer it is your responsibility to familiarize yourself with this refund policy. By placing an order for any of our products, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this Refund Policy.

Contacting us

If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:

[email protected]